The Bay House

                   Lake View Guest House

COV-19 Safety Policy


Bay House (lake view) Guest House

Bowness on Windermere

It’s with a heavy heart that we are unable to provide our normal service at this time, not only meeting but getting to know our guests is one of our favourite parts of our business, however your and our safety is paramount and needs must at this time. Rest assured we will be available by phone, text or e-mail during your stay.


In order for us to be open we have to follow strict protocol from the Government and local authorities on how best to operate while still maintaining social distancing.


We will have to operate a by appointment check in and a self-service checkout. We will contact you prior to your stay to get an approximate arrival time so you can be greeted in person at a social distance, where you will receive your sanitized keys and an information pack.


There is hand sanitizer for your use in the hallway, we would appreciate you use this as you come and go from the guest house. Prior to entering the guest house or leaving your room please check for other guests, we would ask all guests to operate the 2m social distance themselves from other guests at all times.


Breakfast, will be served in the dining room, please note that the dining room will only be available between 8:15 – 9:00am. You will be guided to a specific table and will be served individually with a pre-ordered breakfast. There will be a copy of the breakfast menu in the information pack for you to choose what you would like, please text us your order, before 6pm the night before.


Prior to your check in your room will deep cleaned, on top of our normal thorough clean.  We will be following strict guidelines and protocols, including disinfecting all hard surfaces in the bedroom and the bathroom.  Our bed linen is sent out to commercial laundry providers, who are also following strict government guidelines. All towels are washed on site, with an industrial washing machine at a high heat setting, using a biological powder detergent, with the addition of sodium carbonate peroxyhydrate.


Please note for your safety and ours we have to use PPE whilst carrying out certain duties in the guest house, again this is in-line with the government terms for opening.


Throughout the day, we will be cleaning the common areas, both inside and out, this will continue on regular intervals.


Room servicing will only be carried out at guest’s request.


On the day of departure, you will be asked to put towels and rubbish in bags provided, leave the room window open and your room keys in the key bowl at reception. Check-out is strictly by 10am. Payment would have been taken from the card details you have supplied.


Should you wish for a copy of our detailed risk assessment please email us at info@bayhousebowness.co.uk and we will forward a copy.


Please contact us with any questions you have. We hope you come and visit us and enjoy your stay.